Cancellation Policy (Only valid for orders placed and delivered in India)

Cancellation Before Shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@speksee.com or call us on +91-9319398396, Monday to Saturday, 10 AM to 5PM.

In such cases, the order will be cancelled, and the money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.

Cancellation After Shipment

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

  • For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 48-72 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
  • For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

Returns, Replacements and Refunds

Speksee offers its customers an Easy return policy, wherein you can raise a return/exchange request of a product within 14 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Care team via email support@speksee.com within 7 days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case when a replacement may not be available, we will refund you the full amount.

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 7 days of order delivery
  • Free product provided by brand if any

Received a damaged or defective item/wrong product?

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:

  • Step 1: Contact our Customer Care team via email support@speksee.com within 7 days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

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